Introduction

This page provides quick, structured answers and step-by-step guides for Bossjob employers. Use this resource to quickly find instructions on essential features—including job management, talent discovery, company administration, and chat communications—to optimize your hiring process across both the Web and App.

Here are the Frequently Asked Questions (FAQs) for Employers:

• How to Post a Job?
• How do I edit/close job post
• How to Urgently Hire and Increase Job Post Visibility
• How to view the Talents’ Resume
• How to Send an Interview Invitation to a Talent
• Understanding the ‘Not Suitable’ Action in Chat
• How to Improve Your Response Rate
• How to Set a Customized Greeting Message for Talents
• How to Switch the Job Role in a Chat Discussion
• Why I can't access the Talent's Resume
• How to Find and Search for Talents
• Why is my Company Profile Verification Failing?
• What are the accepted or valid documents?
• Why Can't I Join a Company?
• How to Change my Company’s Information?
• How to Assign a New Company Administrator
• How to Change or Leave Your Company
• Admin Access and Permissions
• Can there be more than 1 company administrator?
• Why can't I change certain information about the company?
• How to Add Team Members to Your Company Account
• How to Manage Career and Hiring Newsletter Subscriptions
• Managing Subscriptions and Purchasing More Credits
• How do I purchase more credits?
• How to cancel my subscription?
• Understanding How Credits Work (Free Subscription)

Job Postings

How to Post a Job?

I. Overview

Posting a job is the first step to hiring on Bossjob. It takes less than 5 minutes and is accessible via both the web and app.

II. Step-by-Step Instructions

Web:

• Go to Manage Jobs
• Click on Create Job button on the top right corner
• Fill in all the relevant information regarding the job offer

App:

• Navigate to the ‘Talents’ page from the bottom navigation bar, then tap the ‘+’ icon at the top right to access the ‘ Manage Jobs' page
• Tap on ‘ Post a new job’ at the bottom
• Fill in all the relevant job details.

III. Important Posting Guidelines

Compliance: Ensure you follow our Job Posting and Recruitment Guidelines - The Philippines to avoid restrictions and job rejection.

Prohibition: Duplicate job posting (same location, job title, and job function) are strictly prohibited to avoid spam postings.

How do I edit/close job post

I. Overview

You can easily update the details of an active job or close a role once it has been filled directly from the Manage Jobs section of your account.

II. Step-by-Step Instructions

Web

• From the left navigation bar, click on the Manage Jobs tab.
• You will see a list of all your posted jobs.
• To Edit a Job: On the right side of the job entry, click the Edit button (pencil icon)

App

• From the bottom navigation bar, navigate to the Talents page.
• Tap the + icon at the top right to access the 'Manage Jobs' page.
• Tap on the active job you wish to modify.
• On the job details screen, select either Edit or Close at the bottom.

Important Note

Our team reviews and verifies new companies registered and approves job postings within our working hours, which are from 9:00 AM to 6:00 PM, Monday to Saturday, except holidays. If you edit an active job, it will return to Pending status for review. In case your submission hasn't been reviewed within 24-48 hours, contact our customer support at support@bossjob.com if you have more questions.

How to Urgently Hire and Increase Job Post Visibility

I. Overview

If you are urgently hiring and need to fill a role fast, several strategies can significantly boost your job post's visibility and attract the right candidates quickly.

II. Six (6) Strategies to Get your Job Noticed

Here are the most effective ways to accelerate your hiring and stand out to top talents:

1. Maximize Visibility with Featured Status (Recommended)

• Select Your Job: In your main employer dashboard, navigate to the job list and choose the active job post you wish to boost.
• Go to Exposure: Locate and click the Exposure tab or link in the settings panel
• Access Job Setting: Within the Exposure section, click the Job Setting option

2. Engage Candidates via Chat

• Action: Use the Reco Talents feature to view recommended candidates.
• Benefit: Reach out and invite the right candidates instantly, turning passive viewing into active conversation.

3. Maintain a High Response Rate

• Action: Respond to all talent messages promptly.
• Benefit: A high response rate shows candidates you are active and serious about hiring, which organically attracts more applicants.

4. Select the Most Precise Job Function

• Action: Be granular when selecting the job function during the posting process.
• Benefit: The more precise you are, the better the match the platform's recommendation engine will find, leading to higher-quality applicants.

5. Offer Competitive Salaries

• Action: Ensure the salary range displayed is competitive for the role and industry.
• Benefit: Competitive pay is a primary driver for talent and will immediately grab attention and encourage applicants to apply.

6. Update Your Company Profile

• Action: Ensure your company details, logo, and mission are complete.
• Benefit: A well-crafted company profile builds trust and professionalism, helping you attract the best candidates who are looking for a trustworthy employer.

Chat

How to view the Talents’ Resume

I. Overview

Talent profiles and resumes are easily accessible directly from your chat conversations. This allows you to quickly review a candidate's background, experience, and uploaded CV before deciding on the next step.

II. Step-by-Step Instructions

Web

1. Go to Chat: Navigate to the Chat page using the left navigation bar.
2. Select Talent: Click on the conversation with the talent whose profile you want to view.
3. Review Details: In the chat window, their key information will be displayed (often in a sidebar):

• Profile: Basic details like job preferences, work experience, education, and skills.
• Resume: The talent’s uploaded CV document.

App

1. Access Chat: Open the chat with talent.
2. Tap Profile: Tap the talent's profile picture at the top of the chat screen.
3. View: This will open their full profile, where you can Request or Approve a resume (if applicable) or view the resume attachment.

Reminder for Resume Visibility

The full uploaded CV is only visible if the talent has explicitly approved your request to share it via the ’Request Resume’ feature in the chat. If the resume is missing, send a request in the chat window.

How to Send an Interview Invitation to a Talent

I. Overview

You can invite a talent to an interview directly from the chat window on both the web and the app. This allows you to quickly set up either an online or onsite meeting and send all necessary details in one go.

II. Step-by-Step Instructions

1. Go to the Chat with the talent you’d like to interview.
2. Locate the Invite Feature:

• Web: At the bottom of the chat box, click the Interview Invite button.

• App: At the top of the chat, tap the Interview icon (often a calendar or handshake icon).

A pop-up will appear where you must:

• Choose between an Online or Onsite interview.
• Fill in all required fields (Date, Time, specific location or meeting link, etc.)

Understanding the ‘Not Suitable’ Action in Chat

I. Overview

The Not Suitable action is used to quickly filter and manage your recruitment pipeline, indicating that talent is not the right fit for the role you are discussing.

II. Consequences and Options

When you select Not Suitable in a chat conversation, the following actions occur:

• You will immediately stop receiving notifications from that specific talent. This helps you focus on your active, most promising candidates.
• You will be given the option to notify the talent with a reason for the rejection. You can choose to provide this feedback for a better candidate experience or dismiss talent silently.

III. Reversing Your Decision (Undo)

If you change your mind immediately after selecting ‘Not Suitable’, you can easily reverse the action by clicking the Undo link or button that appears briefly at the bottom of the chat window.

How to Improve Your Response Rate

I. Overview

Your response rate is a vital metric that reflects your engagement on the platform. A high response rate signals to candidates that you are an active recruiter, which significantly improves your visibility and attracts more high-quality talent.

II. How the Response Rate is Calculated

Your response rate is determined by two primary factors:

• Reply Speed: How quickly you respond to messages initiated by talents.
• Overall Activeness: Your consistent engagement and presence on the platform.

III. Actionable Strategies to Boost Your Rate

1. Respond Promptly to All Messages

• Goal: Reply to new talent messages as quickly as possible. Faster replies show candidates that you are serious and actively recruiting.
• Tip: If you can't provide a full answer immediately, send a quick acknowledgement (e.g., "Thanks for your message, I'll review your profile shortly!") to prevent the response time from dropping.

2. Stay Engaged Daily: Make it a habit to log into the Bossjob employer dashboard or app at least once per working day to check and respond to new messages. Consistent activity is key to maintaining a high score.

IV. The Benefit of a High Response Rate

A high response rate directly increases your chances of attracting more talents and ultimately helps you fill roles faster. The system often favors active recruiters, and candidates are more likely to apply to companies with quick response times.

How to Set a Customized Greeting Message for Talents

I. Overview

An automated customized greeting message ensures talents receive an immediate response upon initiating a chat, which significantly contributes to maintaining a high response rate and improving the overall candidate experience.

II. Step-by-Step Instructions

Web

• Click on your drop-down button beside your profile icon in the upper-right corner of the screen.
• From the dropdown, select Account Settings → Message Customization
• Click the Edit icon next to the greeting message field.
• Enter or select your preferred greeting message and save your changes.

App

• From the bottom navigation bar, navigate to the Menu page.
• Tap the Settings icon in the top-right corner.
• Go to First Greeting Messages and enter or select your message and save.

How to Switch the Job Role in a Chat Discussion

I. Overview

If you determine a talent is a better fit for a different role or wish to discuss an alternative opening, you can easily switch the job associated with your conversation right in the chat interface. This ensures accurate tracking and organization.

II. Step-by-Step Instructions

Web

• Go to Chat: Navigate to the specific chat with the talent.
• Find Job Switcher: Locate and click Jobs Communicated directly below the talent’s name.
• Select New Job: A dropdown menu will appear showing your active job posts. Click the one you wish to discuss.
• The conversation is now linked to the selected job.

App

• Open Chat: Go to the chat conversation with the talent.
• Access Menu: At the bottom of the chat screen, tap the rounded ‘+’ icon to open the chat action menu.
• Select Action: Tap Change Job from the options.
• Choose New Job: Select the desired job post to link to the conversation.

💡 Tip for Employers: Switching the job role is important because it updates the talent’s status and application history on your end, ensuring your recruitment analytics are accurate.

Why I can't access the Talent's Resume

I. Overview

The full resume (uploaded CV) of a talent will only appear if the talent has explicitly given consent for you to view it. If the document is missing, it is typically due to a lack of talent approval.

II. Reasons for Missing Resume

If you are not seeing a talent’s resume in the designated "Resume" section, it usually means one of two things:

1. Talent Declined: The talent has either explicitly declined your request to share their resume.
2. Consent Pending/Missing: The talent has not yet submitted their full resume to you, or they have not approved the necessary sharing consent.

III. Resolution Steps

You can easily attempt to resolve this directly through the chat feature:

1. Use the Function: Request the resume again by using the Request Resume function available within the chat window.
2. Reach Out: Send a message to the talent via chat, politely reminding them to approve the sharing request or upload their CV.

Talents

How to Find and Search for Talents

I. Overview

Bossjob offers two (2) main ways to discover candidates: using our AI-driven recommendation engine for instant matches or conducting targeted searches across our talent database.

II. Methods for Talent Discovery

A. Recommended Talents (Reco Talents–Unlimited Chats with the Candidates)

This is the fastest and most efficient way to start chatting with active, relevant candidates instantly and at no cost.

• Web: Visit Reco Talents on your dashboard to see a curated list of active and relevant candidates.
• App: Browse for talents on the main Talents tab. The system recommends candidates based on the job functions and details you have posted.

B. Talent Search (Web only)

Use the search function when you need to find a candidate with specific criteria.

• Web: Click Search Talent on the left navigation bar.
• Filter: Use precise filters such as current job title, location, school, job function, and more to quickly narrow down and find the exact candidates you need.

IMPORTANT NOTE: The dedicated Talent Search function with detailed filtering options is only applicable via the web version of the employer dashboard.

Credit Note: This means that utilizing the advanced talent search feature consumes the same type and amount of credit as initiating a new chat conversation with a talent: 1 Talent Search credits = 1 Chat credit.

III. Optimization Tip

• Refine Your Job Posts: Ensure you use the most accurate job function and details when posting a job, as this is the primary input for the recommendation engine.
• Give Feedback (App): To help us optimize your recommendations further, click the ’X’ icon on any irrelevant talent card and provide the reason.

Company

Why is my Company Profile Verification Failing?

I. Overview

Company verification is essential for maintaining the integrity and security of the Bossjob platform. If your company verification is rejected, the fastest path to resolution is checking the provided feedback.

II. Immediate Resolution Path

We provide specific information to help you get verified quickly.

• Check the Reason for Failure: When verification fails, the system will include the exact reason for rejection (e.g., mismatched details, unclear or expired document, invalid document).
• Update Details: Based on feedback, update the necessary company information or documentation on your profile.
• Resubmit Document: Once corrected, resubmit your updated profile and documents for a second verification review.

III. Contacting Support

If you are experiencing a technical error, are unable to find the reason for failure, or need clarification on document requirements, please contact us via one of the following methods for urgent assistance:

• Live Chat Support (Available on the platform from Monday to Saturday 9:00 AM - 6:00 PM)
• Email: support@bossjob.com

What are the accepted or valid documents?

I. Overview

Verifying your account is essential to ensure that all employers and businesses onboard are legitimate, authentic, and adhere to our community guidelines. Below is the list of accepted documents required for verification in our key markets.

II. Valid Documents by Country

Each company must submit at least one (1) of the following valid documents based on the country:

🇵🇭 Philippines (PH)

Corporations & Partnerships:

• BIR 2303
• SEC Certificate

Freelancers & Small Businesses:

• Business Permit or Mayor's Permit

Manpower Agencies

• DOLE Certificate
• Department of Migrant Workers Certificate

🇮🇩 Indonesia (IND)

Business License Certificate

• NIB (Nomor Induk Berusaha) – Business Identification Number
• SIUP (Surat Izin Usaha Perdagangan) – Trade Business License
• TDP (Tanda Daftar Perusahaan) – Company Registration Certificate
• NPWP (Nomor Pokok Wajib Pajak) – Taxpayer Identification Number

🇸🇬 Singapore (SG)

• ACRA Business Registration
• Company BizFile
• CPF Submission Number
• via Corpass - automatically approved by the system

For other International companies, you may send us your legally registered business documents.

III. Mandatory Submission Guidelines

Verification Success Checklist

For immediate approval, ensure that your submitted document meets the following criteria:

✅ Updated: The document must be current and valid.

✅ Match: The name on the document must exactly match the company legal name registered on Bossjob.

✅ Not Expired: The license or certificate must not be expired.

Why Can't I Join a Company?

I. Overview

If you are an employer user attempting to join your organization on Bossjob, your access might be blocked due to the company's verification status or pending approval from your administrator.

II. Two Primary Reasons for Access Failure

There are two (2) main reasons why you are currently unable to join a company:

• Company is Not Verified: The organization you are attempting to join has not yet successfully completed the necessary company profile verification process.
• Pending Administrator Approval: Your request to join the company's employer account has not yet been reviewed and approved by the existing Company Administrator.

III. Resolution Path and Next Steps

The fastest way to gain access is to contact your organization internally.

• Contact Your Company Admin: We highly recommend reaching out directly to your Company Administrator to confirm two things:

1. The overall verification status of the company profile.
2. To request that they approve your pending join request.

If the Admin is Unavailable: If the current administrator is no longer with the company or is unresponsive, please contact Bossjob Support at support@bossjob.com or via live chat support for assistance. We can help confirm the status and guide you through the process of transferring or recovering admin rights.

How to Change my Company’s Information?

I. Overview

To maintain security and data integrity, only the designated Admin user of the employer account has permission to view and edit the company’s core information (e.g., address, description, industry).

II. Step-by-Step Instructions for Admin Users

Web

• Access the employer dashboard by logging in with the registered email address or phone number at https://employer.bossjob.com/.
• From the left navigation bar, click on the My Company page.
• From this page, the Admin user can edit and save the company’s information.

App

• Log in to your employer account using the correct registered email address or phone number.
• Go to the Menu page (usually via the bottom navigation bar) → Company Information
• From this screen, you will be able to edit and update your company's information.

III. Important Access Note

ADMIN RIGHTS REQUIRED

• If you are unable to edit company information, ensure you have the necessary Admin access rights.
• If not, please contact your company’s current Admin to request the changes or be granted Admin status.

How to Assign a New Company Administrator

I. Overview

Only the current Admin user of the employer account can assign or transfer administrative rights to another team member. This process is necessary to ensure continuity of company management on Bossjob.

II. Step-by-Step Instructions

Web

• On the left navigation bar, go to My Company → Company Management.
• Under the Company Management list, select the team member you wish to promote to Admin.
• Change their role/access level to Admin and confirm the change.

App

• From the bottom navigation bar, navigate to the Menu page → Admin Console → Team Members
• Select the desired member and choose the option to pass the administration access to this team member.

How to Change or Leave Your Company

I. Overview

If you are no longer affiliated with your current organization or need to switch the company you represent, you can remove yourself from the employer account using your personal settings.

II. Step-by-Step Instructions

Web

• Click your profile photo in the upper right corner of your screen
• From the dropdown menu, go to My Settings → My Company
• Locate the company name you are currently associated with and click Change Company next to it.
• Follow the on-screen prompts to confirm your departure or switch to a new employer account.

App

• Navigate to the Menu page (usually via the bottom navigation bar).
• Click the company name listed directly under your name/profile photo.
• Navigate and click My Company within the settings.
• On the Company profile screen, click the Change or Leave the Company option.

III. Troubleshooting and Support

Why can't I leave?

If the option to leave is unavailable, it is likely that you are the sole Admin of the company profile. You must first assign a new Admin before you can successfully remove yourself.

If you require assistance, contact us:

• Live Chat Support
• Email: support@bossjob.com

Admin Access and Permissions

I. Overview

Administrative access determines who can make critical changes to the company profile and manage other team members, ensuring proper control over your organization's presence on Bossjob.

II. Admin Multiplicity and Limitations

Can there be more than 1 company administrator?

Yes. Your company is allowed to have more than one administrator. We highly recommend assigning at least two (2) Admins to ensure continuous management access and to serve as a backup in case the primary Admin is unavailable.

Why can't I change certain information about the company?

The ability to edit core company information (e.g., legal name, address) and the power to approve new team member requests are restricted to Admin users only.

Your Immediate Action:

1. You likely do not have the necessary Admin access rights. Non-admin team members cannot perform these critical functions.
2. Please confirm that you have been granted administrative rights. If not, contact your company’s current Admin to do one of the following:

• Make the changes or approve the member request on your behalf.
• Request they promote your account to Admin status.

III. Related Articles

If you need to assign a new Admin or check your company’s structure, use this guide: How to Assign a New Company Administrator

How to Add Team Members to Your Company Account

I. Overview

You can easily invite and add new team members to your company account to help manage recruitment activities. Only Admin users have the necessary permissions to generate these invitation links and set access levels.

II. Step-by-Step Instructions (Web Only)

• On the left navigation bar, go to My Company → Company Management.
• Start Invitation: Under the Company Management section, click the Add button.
• Enter your member’s email address and select the appropriate access level (Admin, Manager, or Recruiter) based on your preferences.
• Click the Generate Exclusive Link button

Note: Once you successfully submit the invitation, your team member will receive a notification via the email or mobile number provided. They can then proceed to register their employer account.

Notifications

How to Manage Career and Hiring Newsletter Subscriptions

I. Overview

You have full control over the email communications you receive from Bossjob. You can easily manage and stop receiving career and hiring newsletters through your account notification settings on both the web and the app.

II. Step-by-Step Instructions

Web

• Click on your profile icon in the upper-right corner of the screen.
• Go to Account Settings → Email Notification/SMS Notification
• Find the section related to newsletters (e.g., "Career and Hiring Tips") and Toggle the setting to your preferred state (Off to stop receiving)

App

• From the bottom navigation bar, navigate to the Menu page.
• On the top right corner, tap on the Settings icon.
• Tap Notifications.
• Locate the relevant newsletter option and Toggle the setting to stop receiving the emails.

III. Important Note on Notifications

You can also use this same settings page to manage other platform notifications, such as those for new chats, new resumes, or system updates.

Subscription

Managing Subscriptions and Purchasing More Credits

I. Overview

For all subscription and credit-related inquiries, including purchasing additional credits or initiating a cancellation request, please reach out directly to our dedicated support team at support@bossjob.com or via live chat support.

II. Direct Support for Transactions

How do I purchase more credits?

Currently, we are on a free subscription. If you require more credits for your hiring needs (e.g., for Boosting Credits (Urgent & Feature Credits, or using the dedicated Talent Search feature), please contact our support team directly at support@bossjob.com or chat with us via live chat support.

How to cancel my subscription?

To request the cancellation of your current subscription or to discuss renewal options, please contact our support team at support@bossjob.com or chat with us via live chat support.

III. Contact Sales and Support

Please reach out to us using one of the following methods for urgent assistance with purchasing credits or managing your subscription:

Live Chat Support (Recommended for the fastest service)

Email: support@bossjob.com

Sales: sales@bossjob.ph

Understanding How Credits Work (Free Subscription)

I. Overview

During your free subscription, Bossjob provides specific Credits monthly to help you maximize your job visibility and outreach to talents.

II. Details of the Credit Mechanism

1. Types of Boosting Credits

The credits replenished each month cover key visibility and outreach functions:

2. Replenishment

Your Boosting Credits will be replenished automatically every month for the duration of your free subscription.

III. Critical Rule: Credit Forfeiture

Please note that all unused credits will be forfeited if they are not utilized during the month. They will not roll over to the next period, so ensure you use them before the monthly reset.

Updated on: 08/10/2025