Introduction

This section is your guide to mastering direct candidate communication on Bossjob.

Since the chat feature is the heart of the Bossjob platform—used for initial contact, screening, interview scheduling, and feedback—this guide provides essential, structured instructions for the Web dashboard and the App. Learn how to efficiently view resumes, schedule interviews, improve your response rate, and manage your pipeline using the 'Not Suitable' action, ensuring every conversation moves you closer to a hire.

• How to view the Talents’ Resume
• How to Send an Interview Invitation to a Talent
• Understanding the ‘Not Suitable’ Action in Chat
• How to Improve Your Response Rate
• How the Response Rate is Calculated
• The Benefit of a High Response Rate
• How to Switch the Job Role in a Chat Discussion
• Why I can't access the Talent's Resume

Chat

How to view the Talents’ Resume

I. Overview

Talent profiles and resumes are easily accessible directly from your chat conversations. This allows you to quickly review a candidate's background, experience, and uploaded CV before deciding on the next step.

II. Step-by-Step Instructions

Web

1. Go to Chat: Navigate to the Chat page using the left navigation bar.
2. Select Talent: Click on the conversation with the talent whose profile you want to view.
3. Review Details: In the chat window, their key information will be displayed (often in a sidebar):

• Profile: Basic details like job preferences, work experience, education, and skills.
• Resume: The talent’s uploaded CV document.

App

1. Access Chat: Open the chat with talent.
2. Tap Profile: Tap the talent's profile picture at the top of the chat screen.
3. View: This will open their full profile, where you can Request or Approve a resume (if applicable) or view the resume attachment.

Reminder for Resume Visibility

The full uploaded CV is only visible if the talent has explicitly approved your request to share it via the ’Request Resume’ feature in the chat. If the resume is missing, send a request in the chat window.

How to Send an Interview Invitation to a Talent

I. Overview

You can invite a talent to an interview directly from the chat window on both the web and the app. This allows you to quickly set up either an online or onsite meeting and send all necessary details in one go.

II. Step-by-Step Instructions

1. Go to the Chat with the talent you’d like to interview.
2. Locate the Invite Feature:

• Web: At the bottom of the chat box, click the Interview Invite button.

• App: At the top of the chat, tap the Interview icon (often a calendar or handshake icon).

A pop-up will appear where you must:

• Choose between an Online or Onsite interview.
• Fill in all required fields (Date, Time, specific location or meeting link, etc.)

Understanding the ‘Not Suitable’ Action in Chat

I. Overview

The Not Suitable action is used to quickly filter and manage your recruitment pipeline, indicating that talent is not the right fit for the role you are discussing.

II. Consequences and Options

When you select Not Suitable in a chat conversation, the following actions occur:

• You will immediately stop receiving notifications from that specific talent. This helps you focus on your active, most promising candidates.
• You will be given the option to notify the talent with a reason for the rejection. You can choose to provide this feedback for a better candidate experience or dismiss talent silently.

III. Reversing Your Decision (Undo)

If you change your mind immediately after selecting ‘Not Suitable’, you can easily reverse the action by clicking the Undo link or button that appears briefly at the bottom of the chat window.

How to Improve Your Response Rate

I. Overview

Your response rate is a vital metric that reflects your engagement on the platform. A high response rate signals to candidates that you are an active recruiter, which significantly improves your visibility and attracts more high-quality talent.

II. How the Response Rate is Calculated

Your response rate is determined by two primary factors:

• Reply Speed: How quickly you respond to messages initiated by talents.
• Overall Activeness: Your consistent engagement and presence on the platform.

III. Actionable Strategies to Boost Your Rate

1. Respond Promptly to All Messages

• Goal: Reply to new talent messages as quickly as possible. Faster replies show candidates that you are serious and actively recruiting.
• Tip: If you can't provide a full answer immediately, send a quick acknowledgement (e.g., "Thanks for your message, I'll review your profile shortly!") to prevent the response time from dropping.

2. Stay Engaged Daily: Make it a habit to log into the Bossjob employer dashboard or app at least once per working day to check and respond to new messages. Consistent activity is key to maintaining a high score.

IV. The Benefit of a High Response Rate

A high response rate directly increases your chances of attracting more talents and ultimately helps you fill roles faster. The system often favors active recruiters, and candidates are more likely to apply to companies with quick response times.

How to Set a Customized Greeting Message for Talents

I. Overview

An automated customized greeting message ensures talents receive an immediate response upon initiating a chat, which significantly contributes to maintaining a high response rate and improving the overall candidate experience.

II. Step-by-Step Instructions

Web

• Click on your drop-down button beside your profile icon in the upper-right corner of the screen.

• From the dropdown, select Account Settings → Message Customization
• Click the Edit icon next to the greeting message field.
• Enter or select your preferred greeting message and save your changes.

App

• From the bottom navigation bar, navigate to the Menu page.
• Tap the Settings icon in the top-right corner.
• Go to First Greeting Messages and enter or select your message and save.

How to Switch the Job Role in a Chat Discussion

I. Overview

If you determine a talent is a better fit for a different role or wish to discuss an alternative opening, you can easily switch the job associated with your conversation right in the chat interface. This ensures accurate tracking and organization.

II. Step-by-Step Instructions

Web

• Go to Chat: Navigate to the specific chat with the talent.
• Find Job Switcher: Locate and click Jobs Communicated directly below the talent’s name.
• Select New Job: A dropdown menu will appear showing your active job posts. Click the one you wish to discuss.
• The conversation is now linked to the selected job.

App

• Open Chat: Go to the chat conversation with the talent.
• Access Menu: At the bottom of the chat screen, tap the rounded ‘+’ icon to open the chat action menu.
• Select Action: Tap Change Job from the options.
• Choose New Job: Select the desired job post to link to the conversation.

💡 Tip for Employers: Switching the job role is important because it updates the talent’s status and application history on your end, ensuring your recruitment analytics are accurate.

Why I can't access the Talent's Resume

I. Overview

The full resume (uploaded CV) of a talent will only appear if the talent has explicitly given consent for you to view it. If the document is missing, it is typically due to a lack of talent approval.

II. Reasons for Missing Resume

If you are not seeing a talent’s resume in the designated "Resume" section, it usually means one of two things:

1. Talent Declined: The talent has either explicitly declined your request to share their resume.
2. Consent Pending/Missing: The talent has not yet submitted their full resume to you, or they have not approved the necessary sharing consent.

III. Resolution Steps

You can easily attempt to resolve this directly through the chat feature:

1. Use the Function: Request the resume again by using the Request Resume function available within the chat window.
2. Reach Out: Send a message to the talent via chat, politely reminding them to approve the sharing request or upload their CV.

Updated on: 08/10/2025