Others

Common Issues & Solutions

If you encounter any issue while using the website/app, please try the following steps to resolve:

• Make sure to use the latest browser versions/app version
• Access the website/app on another device
• For web: Clear browser cookies and cache ( Instructions)
• For app: Clear cache via Account Settings → General → Storage
• Enable Javascript ( Instructions)
• Enable Cookies ( Instructions)
• Access the website/app with a more stable internet connection

How do I contact Bossjob support?

You may contact us via live chat support or email us at support@bossjob.com

Noticed any bugs ? / Facing any other issues ?

Web:

• Please write in to support@bossjob.com.
• Provide as many details as you can to let us help you better.
• Your name:
• Email (your registered Bossjob account email):
• Date you first noticed this bug:
• What happened ?:
• What did you expect to happen ?:
• Screenshot / Screen Video (please add screenshot if you have one)

App:

• At the bottom navigation bar, navigate to the ‘Menu’ page.
• On the top right corner, tap on ‘Settings’ icon → Help & Feedback
• On the top right corner again, tap on ‘Feedback’
• Provide as many details as you can to let us help you better.

Updated on: 19/05/2025