Introduction

This is the complete, definitive FAQ guide for Bossjob users. It provides clear, structured, step-by-step instructions for both the Web dashboard and the App across all critical hiring functions.

Use this resource to quickly master:

• How do I Change My Email Address?
• How do I Add/Change my Mobile Number?
• Troubleshooting: Issues Receiving OTP Codes (Email & SMS)
• How do I Re-Subscribe/Unsubscribe from Email Notifications?
• Troubleshooting: I am not able to receive any email from Bossjob
• Common Issues & Solutions
• How do I contact Bossjob support?
• Noticed Any Bugs? Facing Any Other Issues?
• How to Report an Issue

Account Settings

How do I Change My Email Address?

I. Overview

You can easily update the email address linked to your Bossjob account through your Account Settings on both the web and the mobile app. For security, this process requires verification via a One-Time Password (OTP) sent to your new email.

II. Step-by-Step Instructions

Web

• Click the arrow dropdown next to your profile picture in the top right corner.
• Go to Account Settings → Account Management
• Next to the Email section, click the edit symbol (pencil icon).
• Enter your new email address
• Click the Send OTP button.
• Check your new email address for the verification code.
• Enter the code you received to verify your new email address.

App:

• At the bottom navigation bar, navigate to the Menu page.
• On the top right corner, tap the Settings icon → Account & Security → Edit email
• Enter your new email address
• Tap Send OTP
• Check your new email address for the verification code.
• Enter the code you received to verify your new email address

III. Important Security Note

The OTP is always sent to the new email address you are attempting to register. Ensure you have immediate access to that inbox to complete the verification step.​​

How do I Add/Change my Mobile Number?

I. Overview

You can easily update the mobile number linked to your Bossjob account through your Account Settings. For security, this process requires verification via a One-Time Password (OTP) sent to your new mobile number via SMS.

II. Step-by-Step Instructions

Web:

• Click the arrow dropdown next to your profile picture in the top right corner.
• Go to Account Settings → Account Management.
• Next to the Mobile Number section, click the edit symbol (pencil icon).
• Select your country (to ensure the correct country code is applied) and enter your mobile number.
• Click the Send OTP button.
• Check your phone for the verification code received via SMS.
• Enter the code you received to verify your new mobile number.

App:

• At the bottom navigation bar, navigate to the Menu page.
• On the top right corner, tap the Settings icon → Account & Security → Edit mobile number.
• Enter your new mobile number.
• Tap Send OTP
• Check your phone for the verification code received via SMS.
• Enter the code you received to verify your new mobile number.

III. Important Security Note

If you do not receive the OTP, double-check that you entered the correct number, including the country code (on the web), and verify that your device has sufficient mobile signal.​​

Notifications

Troubleshooting: Issues Receiving OTP Codes (Email & SMS)

I. Overview

If you are having difficulty receiving the One-Time Password (OTP) required for verification, follow the specific troubleshooting steps below for your chosen method (Email or SMS).

II. Troubleshooting Email OTP Codes

If you are not receiving the OTP code via email, try these steps:

• Check Spam/Junk: Look thoroughly in your Spam or Junk Mail folder. The email may have been filtered there.
• Verify Address: Ensure you are using the correct registered email address associated with your account.
• Resend OTP: Click on Send OTP again to request a new code.

III. Troubleshooting SMS OTP Codes

If you are not receiving the OTP code via SMS, try these steps:

• Check Country Code: Ensure you have selected the right country code with the correct format for your mobile number during the request.
• Restart Device: Restart your phone and try requesting the OTP again. This often resolves minor connectivity issues.
• Check SMS Functionality: Check if you are able to receive SMS from another mobile number. If you are, the issue is likely a merchant service issue (related to your carrier).

IV. Contacting Support

If none of the above troubleshooting steps resolve the issue, please contact us immediately for assistance:

• Live Chat Support
• Email: support@bossjob.com​​

How do I Re-Subscribe/Unsubscribe from Email Notifications?

I. Overview

You have full control over the email communications you receive from Bossjob. You can easily manage and disable different types of email notifications directly through your account settings on both the web and the app.

II. Step-by-Step Instructions

Web:

• Access your profile menu and go to Account Settings.
• Navigate to the Notifications section.
• You may toggle/untoggle the options to enable or disable the different types of email notifications you receive (e.g., job application alerts, chat updates, system announcements).

App:

• At the bottom navigation bar, navigate to the Menu page.
• On the top right corner, tap on the Settings icon → Notifications
• You may toggle/untoggle the options to enable or disable the different types of email notifications you receive.

Troubleshooting: I am not able to receive any email from Bossjob

I. Overview

If you are not receiving any emails from Bossjob—including updates, chat notifications, or verification codes—the issue is typically related to your email provider's filtering or your network's security settings.

II. Immediate Troubleshooting Steps

Follow these steps to diagnose and resolve the issue:

• Check Spam/Junk Folder: Thoroughly check your email account’s Spam or Junk Mail folder. Bossjob emails may sometimes be mistakenly filtered there, especially during initial communication.
• Corporate Email Security: If you are using a corporate email address, ensure that your company's network or firewall has not blocked any inbound emails from our domain. You may need to ask your IT department to "whitelist" Bossjob.

III. Contacting Support

If you are still having trouble receiving emails after completing the steps above, please contact us immediately for assistance:

• Live Chat Support
• Email: support@bossjob.com​​

Others

Common Issues & Solutions

I. Overview

If you encounter any general operational issues while using the Bossjob website or app (such as pages not loading, features failing, or interface glitches), these common troubleshooting steps can often resolve the problem immediately.

II. General Troubleshooting Steps

Please try the following steps, which address most common technical issues:

1. Update Software: Make sure you are using the latest version of your browser (Web) or the latest version of the Bossjob app (App).
2. Change Device: Access the website or app on another device (e.g., switch from phone to desktop, or vice versa).
3. Check Connection: Access the website/app with a more stable internet connection.
4. Enable Core Functions:

• • Ensure JavaScript is enabled in your browser settings.
  • Ensure Cookies are enabled in your browser settings.

How do I contact Bossjob support?

I. Overview

If you require assistance with any technical issues, account inquiries, or need further clarification on platform features, the Bossjob support team is ready to help.

II. Available Support Channels

You can reach our dedicated support team using the following methods:

• Live Chat Support: For the fastest service and immediate responses, contact us via the live chat support option available on the website or app.
• Email Support: Send your detailed inquiry to our official support email address: support@bossjob.com
• Employer Onboarding Services - Contact Details

Noticed Any Bugs? Facing Any Other Issues?

I. Overview

If you encounter any unexpected bugs, glitches, or issues that are not resolved by our general troubleshooting steps, please report them directly to us. Providing detailed information is crucial for our technical team to quickly identify and fix the problem.

II. How to Report an Issue

Web:

Please send a detailed email to support@bossjob.com or message us via live chat support and include the following information for the fastest resolution:

App:

• At the bottom navigation bar, navigate to the Menu page
• On the top right corner, tap the Settings icon
• Go to Feedback
• Provide Details: Use the form to provide as many details as you can about the issue to let us help you better

III. Tip for Bug Reporting

BEST PRACTICE: The most helpful information you can provide is the exact sequence of steps that led to the bug. This allows our team to reliably reproduce and fix the issue quickly.​​

Updated on: 03/10/2025