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Notifications

Introduction

This section provides a guide to managing all your communications with Bossjob.


It focuses on two key areas: Account Control (showing you how to easily subscribe or unsubscribe from various email notifications on both the web and app) and Critical Troubleshooting (offering immediate solutions for common issues like failing to receive OTP verification codes or missing general system emails). Use these steps to ensure you receive only the necessary alerts and maintain control over your inbox.



Notification


Troubleshooting: Issues Receiving OTP Codes (Email & SMS)


I. Overview


If you are having difficulty receiving the One-Time Password (OTP) required for verification, follow the specific troubleshooting steps below for your chosen method (Email or SMS).


II. Troubleshooting Email OTP Codes


If you are not receiving the OTP code via email, try these steps:

  • Check Spam/Junk: Look thoroughly in your Spam or Junk Mail folder. The email may have been filtered there.
  • Verify Address: Ensure you are using the correct registered email address associated with your account.
  • Resend OTP: Click on Send OTP again to request a new code.


III. Troubleshooting SMS OTP Codes


If you are not receiving the OTP code via SMS, try these steps:

  • Check Country Code: Ensure you have selected the right country code with the correct format for your mobile number during the request.
  • Restart Device: Restart your phone and try requesting the OTP again. This often resolves minor connectivity issues.
  • Check SMS Functionality: Check if you are able to receive SMS from another mobile number. If you are, the issue is likely a merchant service issue (related to your carrier).


IV. Contacting Support


If none of the above troubleshooting steps resolve the issue, please contact us immediately for assistance:

  • Live Chat Support
  • Email: support@bossjob.com​​


How do I Re-Subscribe/Unsubscribe from Email Notifications?


I. Overview


You have full control over the email communications you receive from Bossjob. You can easily manage and disable different types of email notifications directly through your account settings on both the web and the app.


II. Step-by-Step Instructions


Web:
  • Access your profile menu and go to Account Settings.
  • Navigate to the Notifications section.
  • You may toggle/untoggle the options to enable or disable the different types of email notifications you receive (e.g., job application alerts, chat updates, system announcements).


App:
  • At the bottom navigation bar, navigate to the Menu page.
  • On the top right corner, tap on the Settings icon → Notifications
  • You may toggle/untoggle the options to enable or disable the different types of email notifications you receive.


Troubleshooting: I am not able to receive any email from Bossjob


I. Overview


If you are not receiving any emails from Bossjob—including updates, chat notifications, or verification codes—the issue is typically related to your email provider's filtering or your network's security settings.


II. Immediate Troubleshooting Steps


Follow these steps to diagnose and resolve the issue:

  • Check Spam/Junk Folder: Thoroughly check your email account’s Spam or Junk Mail folder. Bossjob emails may sometimes be mistakenly filtered there, especially during initial communication.
  • Corporate Email Security: If you are using a corporate email address, ensure that your company's network or firewall has not blocked any inbound emails from our domain. You may need to ask your IT department to "whitelist" Bossjob.


III. Contacting Support


If you are still having trouble receiving emails after completing the steps above, please contact us immediately for assistance:

  • Live Chat Support
  • Email: support@bossjob.com​​

Updated on: 03/10/2025

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